Account

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Accounts are collections of characters associated with a single set of login credentials.

Account types[edit]

The original Buy-to-Play business model has since been modified by the introduction of totally free accounts (Play4Free), which include restrictions. You may see references to 4 different account types with varying access to content. Upgrading from P4F to other account types unlocks additional access and content. In order of decreasing access to content the different account types are:

  • Full, unrestricted access to all content, free to play after one-time purchases of both Heart of Thorns and Path of Fire.
  • Guild Wars 2: Path of Fire (expansion), unrestricted access to core game and Path of Fire content, free to play after one-time purchase, or Guild Wars 2: Heart of Thorns (expansion), unrestricted access to core game and Heart of Thorns content, free to play after one-time purchase.
  • Guild Wars 2 (original), unrestricted access to core game, but no Heart of Thorns or Path of Fire features, free to play after purchase, no longer available for purchase from ArenaNet.
  • Free Account, restricted access to core game, no expansion features, unlimited time, totally free.
  • Trial Account, obsolete (no longer available), limited time access with restrictions similar to free accounts.

Creating an account[edit]

A new account is created when using a 25-character alphanumeric serial code (also known as an access key). The serial code can appear on the distribution media or sent digitally via email. The serial code is associated with an email address and password that are entered into the login screen. Free accounts do not require a serial code.

Support[edit]

Upgrade[edit]

Free accounts Upgrade prompt

A free account can currently be upgraded by purchasing the Guild Wars 2: Heart of Thorns expansion or the Guild Wars 2: Path of Fire expansion. Both include a new serial code. This serial code can be used to create a new account or upgrade an existing core or Play4Free account. Both expansions have 3 different editions: Standard, Deluxe and Ultimate. (See comparisons of the different editions for HoT and PoF). There is no discount available for those who purchased the original release (prior to August 2015), or the previous expansion(s), but you can buy Heart of Thorns and Path of Fire together. This bundle costs less than buying the two expansions separately.

There are three ways to purchase an upgrade: 1) via the Black Lion Trading Company; 2) by clicking the upgrade prompt always visible in the upper-left corner of free accounts, or 3) by make a purchase via the official website shop and then logging into the ArenaNet website to redeem the serial code.

Additionally, activation of a legacy "Heroic Edition" serial code will upgrade an account and lift all free-to-play restrictions without granting any expansion access. Heroic Edition keys were the retail equivalent to the original Digital Deluxe Upgrade - their sale has been discontinued, but they are occasionally issued during special promotions and existing keys are still functional.

Characteristics[edit]

Many characteristics are associated with an account and shared by all characters on an account.

Home world[edit]

Each new account must select a home world as part of the initial setup. This selection is only relevant when accessing World versus World. Accounts can be transferred to a different world once every 7 days, if the new world is not full.

If there are no characters in the account then the transfer is free. Otherwise, there is a cost that is determined by the population of the new world. The account is logged out during the transfer process, which might take 5-30 minutes.

Initial resources[edit]

New (paid/fully unlocked) accounts receive the following:

Items[edit]

Progress[edit]

Upgrades and unlocks[edit]

Player interactions[edit]

  • Contacts are shared across the entire account.
  • Mail sent by another player can be read and deleted by any character in the account. However, selected game-generated mail can only be read and deleted by one character.
  • Guilds can be associated with an account. Each character can choose to represent a different one of five guilds. Only one character per account needs to be invited, since each will show up in the guild roster as a single member, however, each character must individually press the "represent" button to enable their participation with that guild.

Limitations[edit]

Certain limitations apply to all accounts. Guild Wars 2 (original) accounts do not have access to Heart of Thorns (expansion) or Path of Fire (expansion) features. Additional limitations apply only to free accounts.

Character level requirement[edit]

Some content is restricted until at least one character on the account has reached the minimum level requirement, after which all characters in the account have access, regardless of level.

  • Cannot compose mail until level 6, but may receive mail.
  • Cannot leave starting areas (except for entering cities) until level 10, but one waypoint in every starting area is available.
  • Cannot enter Lion's Arch until level 35.
User interface

These game modes can still be accessed through the asura gates in Lion's Arch or key binding the panels.

Daily achievements
  • 1 achievement per category — unlocked by default
  • 3 achievements per category — unlocked at level 11
  • 4 achievements per category — unlocked at level 31

Time requirement[edit]

Some content is restricted until sufficient real-world time has passed. Use the Chat command "/age" to display: the number of days since account creation, the number of hours played by all characters and the number of hours played by the current character.

Three day

There is a 72-hour restriction on:

  • Currency Exchange in the Gem store after account creation to combat botting and scams.
  • All deposits and withdrawals to the Guild Vault after joining a guild. The time remaining is shown on the Guild Vault display and the entire vault is "grayed out". This timer is reset if you leave and rejoin a guild. It is not affected by either Guild Rank or Vault permissions.
Five day

The trading post limits (ability to buy or sell certain items) is removed 5 days after purchasing an expansion.

Seven day

There is a restriction of 500 Gold coin per week on the total amount any account may receive from a Guild Vault or via in-game mail. If this is exceeded using the Guild Vault then the "withdraw" button is "greyed out". If exceeded using in-game mail then when you hover over the "Take All" button", you may see:

This would exceed the value allowed to be received by this account this week. Each account can only receive 5,000,000 coins per week through in-game mail or the Guild Vault. Please wait and try again later.

— In-game message

First month

The first 30 days following creation, a new account is limited as follows:

  • Amount of coin that can be mailed. However, any amount can be received.
  • Value of items both deposited into and withdrawn from a Guild Vault.

The amount you are allowed increases approximately one gold every 10 hours. When this amount is exceeded, the error message that appears is:

This transfer would exceed the total value of transfers allowed for new accounts. As you continue to play, your account will be allowed to transfer higher values. New account limits are necessary to protect your online experience from fraud and illegal trading. We apologize for the temporary inconvenience.

— In-game message

  • An unlimited amount of items that have no assigned value can be transferred by new accounts regardless of their price on the Trading Post.
  • Multiple small amounts of gold can be transferred by new accounts even though equivalent large, single transfers are blocked.

Free accounts[edit]

3 of 5 character slots locked out

Free accounts have a number of additional restrictions placed on them, with the intent of preventing malicious persons from using them to disrupt the game and to encourage purchase of the game.

Linking a Guild Wars account[edit]

Accounts can be linked to an original Guild Wars account and gain bonuses through the Hall of Monuments. This service is available in the Game Content section on the official My Account website.

Unlock access to your earned achievements and rewards by linking your Guild Wars account with your ArenaNet account. Enter your original Guild Wars account name and password below to link your accounts. To calculate your achievements and rewards, visit the Hall of Monuments.

Linking is irreversible. Once both accounts are linked, your ArenaNet account information will be used to log in to both Guild Wars and Guild Wars 2.

— My Account website

Trivia[edit]

  • Free Accounts became available on August 29, 2015.
  • Trial Accounts were previously available during trial weekends and had similar restrictions as the Free Accounts.

External links[edit]