User talk:Gaile Gray

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Animal companion[edit]

I've never asked for insider help before, but this is driving me crazy! Any way you can find out what the 12 over arching pet families are (are there still only 12)? The wiki community has noted 22 specific species and have tried organizing them into 12 different families, but we have no idea if they are correct or not. Here are the 12 families we came up with:

Amphibious

  • Bear, Dog, Drake, Wolf

Aquatic

  • Armorfish, Jellyfish, Shark

Terrestrial

  • Devourer, Feline, Moa, Raven, Spider

Also, there are two HoM reward pets, the Blackwidow Spider and the White Raven...will these two be categorized within 1 of the 12 families, or are they purely bonus pets that fall outside of the 12? --Moto Saxon 15:46, 7 November 2011 (UTC)

All I know is that we definitely have Jellyfish right. Felix Omni Signature.png 18:55, 8 November 2011 (UTC)
Technically, dogs are a subspecies of wolves. --Xu Davella 12:34, 16 November 2011 (UTC)
Actually, dogs, wolves, foxes etc all belong to the Canine/Canidae family. but we can discuss that on the animal companion page if needed. --Moto Saxon 15:27, 16 November 2011 (UTC)
My friend, The Frog, gently asks that you review with care those listed in the class Amphibia above. Bears, Dogs, and Wolves surely would not belong. Drakes are very questionable, as they are likely not born in water and are not water-breathing in their youngest state. I would venture that Drakes are more of the class Reptilia sort. :) -- Gaile User gaile 2.png 18:08, 16 November 2011 (UTC)
Our dear Frog should have a discussion with Eric and Jon on the finer points of amphibian vs amphibious. As stated in an interview, bears and wolves are indeed considered amphibious (along with felines, and it is not a stretch to extrapolate dogs, if they are actually a separate family from wolves). As for drakes, lizards are the given example for amphibious pets on the official ranger page, we've seen plenty of amphibious enemy drakes in various footage from demos (random example: river drake underwater ~1:40, coming out of water ~4:30), and me and my drake pet swam the seas at Fanday (I'd cite my own tweet, but those have since gone private). Sidenote to Saxon, while I have no idea if it's since been changed, the aforementioned interview claims that of the 12 families, 6 are amphibious, 3 terrestial, 3 aquatic, and, as mentioned, that feline is among the amphibious. Citation Man, away! *flourish* - Tanetris 23:12, 16 November 2011 (UTC)
I take on board the differentiation between "Amphibian" and "Amphibious." I honestly was of the impression that to be "amphibious" a creature must not just survive but actually live in water for an indefinite period. But a visit to Dictionary.com and other resources shows my view of survivability versus thrive-ability wasn't spot on. To put it in simpler terms, I thought anything that was amphibious could live in water without needing ever land: to eat, breed, etc. If you toss a polar bear into the water, he'll do fine. But he can't live there forever, and that's what I believe made him non-amphibious. Now I know better. :) -- Gaile User gaile 2.png 23:19, 22 January 2012 (UTC)
Perhaps more relevant to this thread: I have advised M. Frog (he's feeling quite, quite French today ;) ) of these linguistic facts, and he is most accepting of the terms and their usage by The Powers that Be. :D -- Gaile User gaile 2.png 23:21, 22 January 2012 (UTC)
What.
That's like saying you've a pet turkey that's in a Christmas kind of mood.
M. Frog's quite the innocent little tyke, isn't he? User A F K When Needed Signature Icon.png A F K When Needed 07:41, 24 January 2012 (UTC)

Where?[edit]

I feel this is the wrong place to ask (if it is, if you could direct me to the proper place) but... Where will Beta test take place (I may sound incredably stupid, but I've never done beta tests before, so I'm not sure how they work)--User Necro Shea mo signature.jpg Necro Shea Mo 21:02, 15 November 2011 (UTC)

I could be relatively mistaken, but I'm pretty sure that most beta tests take the form "here's the software/access code/etc. you need to access this. Report problems you might have to us; have a nice day!" Aqua (T|C) 00:01, 16 November 2011 (UTC)
Most beta testing is not done "on site" at a development studio but rather it takes place online, where someone logs in from his or her personal computer to take part. This is particularly true of an MMO like Guild Wars 2. We don't have any new info to share about the Guild Wars 2 Beta Test, but we will make an announcement on the official website when there's news to share! -- Gaile User gaile 2.png 00:24, 16 November 2011 (UTC)
Thank you Gaile, thank you Aqua! As I said, I've never had any experience with a beta test before-hence I had no idea.--User Necro Shea mo signature.jpg Necro Shea Mo 03:51, 16 November 2011 (UTC)

Dear Gaile[edit]

I would like to voice my opinion about your responses to a specific thread on the official support forums. It mildly offended me, as your comments come off as biased (much like my opinion here does).
Whilst I have very limited insight into the update schedule for the official site's profession pages, I do know (as seen as per various hours of footage of the current demo — one of the various channels we can document from — and screenshots of the game) that the statements made by Andrew there are visibly accurate, not only because "the wiki states so," but also because the current and most recent sources of such state this. Whilst I agree this wiki visibly lacks an extreme amount of references and listed sources, it does not necessarily mean the information documented here is incorrect even though the official site states otherwise.
Both points (the new skills that summoning minions enable and fear no longer being a necromancer-unique condition) are visibly accurate in the most current sources the public has access to. This wiki (and GWW as well, of course) simply aspires to document the current status of the game, as accurately as we can without real-time, first-hand access to it. If the official site has not yet been updated, but the game in its current state has, the wiki is more likely to have updates ready before the official site (as the official team is busy with less trivial things). In this case, as per many accurate sources (which we should have, as per your last post in that thread, properly listed the references and sources for), the wiki is visibly correct in both cases, and at the time of Andrew's post (granted, I noticed it a week later, but I don't believe Andrew would make fake claims just like that) the official site's Necromancer page was (and is) displaying outdated information. Contrary to your brushing off the wiki as in error, it really should be the website managers' team briefed to update the Necromancer page with more recent information. That, or, I would like to request official statements in the nearby future as to why the special minion skills and the fear condition are still functioning as described on the official Necromancer page, instead of what is currently visible in the demos.
This wall of text here merely sparked due to your formulation of the wikis' possible inaccuracies, whereas many contributors here vividly triple-check the most recent sources and update the wiki accordingly. I did not mean to (counter-)offend — which you likely never intended to, either — ArenaNet's work and spent time, nor did I intend to extenuate the lack of proper wiki-ing on this wiki. It should be fairly noticed, however, that the official site has shown, at times, that information displayed there may be more outdated than information documented on the wikis.
No hard feelings either, just felt the need to share my perspective on that matter.

Sincerely, Infinite - talk 17:22, 19 November 2011 (UTC)

My comments suggest that the wiki be kept updated, when possible and as the wiki community desires to undertake the task. I feel there should there appear a differential between fact and offically-listed content, and in such cases a citation should be present so that we users can make that distinction. That citation could be a link to a player's experience with the game demo. The citation may be a link to an interview, an analysis of an official video -- any number of things could support the difference between the official page and the wiki. How my suggesting that could possibly be in any way "offensive" is beyond me.
Let's put this in neutral terms: The wiki might, on occasion, present information about a game that is under development and changing/expanding/improving on a daily basis in advance of information that is presented on the official website. Our primary function as a game development studio is... developing games. Website updates would, naturally, not be quite as high a priority, although I take nothing away from the value of having a solid, up-to-date website. The point is I -- I am sure we all -- welcome updated information on the wiki. I suggest that it include a citation, because as a wiki user I myself follow those links to ensure the change/altered/updated content has a basis in fact. And I might add, as a wiki user, that I do review said citations with a careful eye, because in my opinion someone's subjective opinion doesn't carry as much veracity as a published interview.
And in the end, a post in a Support Forum pointing out potential website updates on a professions page is misplaced and without value. We're unable to update the website with every change; there undoubtedly are other potential changes that can and will be made, as time allows. The matter of "you have the wrong info on this page" is not one that falls under the topic of Support -- it's not a bug, it's not an account issue, it's not a technical support issue, it's not even a case of "the link to this page doesn't function properly" (where the latter would render it a support issue). What is helpful to the community -- what is appropriate -- is updating the wiki with citation/s. That is how one contributes to the core knowledge about the game in its current state. -- Gaile User gaile 2.png 19:12, 19 November 2011 (UTC)
Listing discrepancies between official sources and then listing them on each of the affected pages is trivial information and doesn't really help with the idea of having a wiki that hosts current and up-to-date information. However, you'll actually find that when we get changes in information, if you check out the history tab, some users will actually post the source inside the summary section of their edit, highlighting where the change came from. We do that to help prevent reversions from users who might not known that the information had changed. Doesn't always happen, but that's a good avenue to follow. It's what we do whenever there are skill updates, and there's been many, we'd have information that would ultimately clog up the page. --Xu Davella 01:48, 19 December 2011 (UTC)
Thank you for that insight. -- Gaile User gaile 2.png 23:21, 22 January 2012 (UTC)

250 years is a long time...[edit]

I dreaded the return of Mesmers. Now I think one just may be my main.

The gaming industry is boring as hell. Thanks for standing out and giving me something to believe in and aspire to. User A F K When Needed Signature Icon.png A F K When Needed 07:41, 18 December 2011 (UTC)

That is such a great thing to say, AFK. Thank you for sharing your thoughts! :) -- Gaile User gaile 2.png 00:23, 19 December 2011 (UTC)

NCsoft-Account[edit]

I know, this is the wrong place and this was often discussed before, but im unused to forums and my english isnt so great like i want it to be... Cause the GW1->GW2-Connection, my 3 friends were using the store, but cause there were not really good ways to pay (remember the bmp-discussions^^), they used one credit-card and linked all their 3 GW-Accounts with the NCsoft-Masteraccount of the one, who bought the card. Now, im interested (btw, half of their HoM-points are coming from me, so its normal, that im the one, whos asking), if there will be problemes cause of this circumstances and if there is a way to solve them. Greetings, --Naruuu 00:54, 19 December 2011 (UTC)

You and your friends really need to contact Support to get this sorted out. There is info about doing that in this post on the Guild Wars Support Forums. I can't really answer the question because I don't have a view into the accounts right now. Please go ahead and initiate a ticket with the team and they will help you. Best of luck! -- Gaile User gaile 2.png 23:11, 22 January 2012 (UTC)

Dynamic Events[edit]

Now i'm not sure if this is the place but in GW2 the Dynamic Event system confuses me. I think it is a fantastic idea but how do you progress in the story if it's randowmly generated? How are you supposed to get to the terrible wonder of Zhaitan's area if it's random or are there specific event that are triggered once the player has reached the area? THank you very much and any info in greatly appreciated. --The preceding unsigned comment was added by User:60.240.170.176 (talk).

It's my understanding that Dynamic events don't guide the overall story of the game. You'll still have a somewhat more traditional system of quests or objectives that will take you from one place to the next. Felix Omni Signature.png 10:15, 22 January 2012 (UTC)
Personal storyline (what progresses you through the story) is separate from dynamic events (the more public, randomly-generated stuff). - Tanetris 16:27, 22 January 2012 (UTC)
You'll find it's all sorted out beautifully when you play. But yes, the info provided by the good folk above is accurate and should help set your mind at rest that there won't be an issue with DE's messing with your PS's. :) -- Gaile User gaile 2.png 23:12, 22 January 2012 (UTC)

System Requirements[edit]

Have the system requirements for GW2 been released by any chance Gaile? Because I am beginning to worry if GW2 will run on a 2009 laptop as a game of such magnificance would be past such technology. If this is in the wrong place I apologise but you always seem to be friendly so I thought I would ask so I could prepare in advance. Thank you very much for your time. -- [User:Austin) --The preceding unsigned comment was added by 60.240.170.176 (talk).

Hi there. Another GW2 fan asked the same question recently, and the system specs -- be they called "minimum" or "required" -- have not been released. Games in development customarily require higher specs than the same game at release, and the specs for GW2 are still being determined. I believe they will be released fairly soon, though, so keep your eye out for that info on the official website. -- Gaile User gaile 2.png 19:07, 29 January 2012 (UTC)
Then, at the current state of development gw2 is now, can you please tell the system req that gw2 would require if it were released, say, today xD? --User Kyx signature Skull.gifKyx 23:56, 29 January 2012 (UTC)
I rather think you know that I could not/would not be able to give that info. Sorry! -- Gaile User gaile 2.png 00:00, 30 January 2012 (UTC)
I think I can help out here. If you wanted to play Guild Wars 2 right now you would need, at a minimum, a computer, a monitor, and an ArenaNet employee ID. Felix Omni Signature.png 00:09, 30 January 2012 (UTC)
How about a mouse? Is that needed Felix? Venom20 User Venom20-icon-0602-sm-black.png 04:15, 30 January 2012 (UTC)
Not necessarily, Guild Wars 2 might support haptic interfaces... Aqua (T|C) 04:25, 30 January 2012 (UTC)
A Charr might eat the mouse... User A F K When Needed Signature Icon.png A F K When Needed 04:35, 30 January 2012 (UTC)
Last I saw, all rodent-like creatures were serving as minion of a certain amphibian friend of mine, so I can't say if one will or will not be useful for other experiences. He tells me the little guys do a fine job of pantry reorganization, though. ;) -- Gaile User gaile 2.png 05:26, 30 January 2012 (UTC)
Oh my word .... *faints* Venom20 User Venom20-icon-0602-sm-black.png 06:00, 30 January 2012 (UTC)
The frog's b..b..back in GW2? That just made the world of Tyria that much better. :) User:Austin1 --The preceding unsigned comment was added by 60.240.170.176 (talk).
The Frog is eternal. Well, that's what he says, anyway. Whether he's visible or not, you know he'll be there in spirit. :) -- Gaile User gaile 2.png 17:50, 30 January 2012 (UTC)
The frog can't die... he is infused by the power of the 6 gods.
and on the question of system requirements, I am looking at the Razor Blade and with the touch feature on the right hand side I am wondering if that would be usable for gw2. And since I'm asking, will we be able to log on to check our account through a mobile app (asking since I saw you looking for mobile designer)

LONG LIVE THE FROGOcren 07:59, 31 January 2012 (UTC)

Extended Experience --ஸ Kyoshi User Kyoshi sig2.png 15:10, 31 January 2012 (UTC)

In Game Store[edit]

Character Slots

What are the maximum number of character slots a player can have on their account? There are 8 professions in Guild Wars 2 and I would like to have one character for each profession. I know that the number of character slots available to new accounts has not been finalized, but that we will be able to buy more slots through the in game store (Guild Wars 2 Wiki FAQ). Gaile, can you or someone else from ArenaNet comment on this? Pre-Orders begin on April 10 and I would like the know if I need to reserve one or two copies of the game. -- ChaosInferno21 15:46, 08 April 2012 (UTC)

I have also heard rumors that additional character slots will be able to be purchased using in game gold. Gaile, can you or someone else from ArenaNet comment on this as well? I would really appreciate any information you (or anyone else from ArenaNet) could provide. -- ChaosInferno21 15:46, 08 April 2012 (UTC)
Hi Gaile, I originally made this post on the Talk:Character slots page. Since I was looking for your input I have also posted here. ChaosInferno21 15:46, 08 April 2012 (UTC)
My take on this is that, like Guild Wars 1, in which Prophecies had six professions, we started out with only four slots. Even with the two from Factions, and the two from Nightfall, without purchasing more slots, one would only be able to create eight of the ten professions. I don't have a link available, but I do recall that it's been stated that buying more slots is one of the items to be available through the in-game store. At the moment, I presume, since the original six professions from Guild Wars 1 are returning to Guild Wars 2, I figure we will get at the very least, the same four slots. If one were to have a character in each race, of each profession, in Guild Wars 2, that would be a total of forty slots, which is well beyond Guild Wars 1's limit of twenty slots. (Which I presume would also be Guild Wars 2's limit.) With Guild Wars 2's five races, I would hope that we would get at least five slots, but no matter what we get, I plan on having, at the very least, seven slots, six would be those found on my user pages, with the seventh being left open for experimentation.--Enda - talk 05:44, 1 June 2012 (UTC)
The initial amount of character slots is 5. Mediggo 07:00, 1 June 2012 (UTC)

(Reset indent) The maximum number of character slots on any given account is 64. -- Gaile User gaile 2.png 23:48, 11 October 2013 (UTC)

OOOoooOOo Helloooo[edit]

Yseron most pleased to see you again. OoooOO, Yseron is asking: when having to meet players in game, will you be forced to conect to each world server ? - Gaile Gray's favorite Quaggan: Serge Yseron 06:12, 5 September 2012 (UTC)

Yep, when I join the game I move between worlds, just like any other player. -- Gaile User gaile 2.png 23:35, 11 October 2013 (UTC)

Dear Gaile[edit]

My GW2 account was recently terminated for having modified and/or tempered with the game.

I have never done anything except playing the game as it was installed on my computer and have never changed or done anything to it. I made a ticket explaining this, but they responded that they never terminated an account before they were entirely sure.

Either they have made a mistake or this must have been done by someone else with a different IP, which Im certain they can check.

I looked around and found other posts of similar people who got their account wrongfully terminated/suspended and many of them talked highly of how big of a help you were to them.

I was hoping you could help me, or let me know how to prove that this wasnt done by me.

I dont even have any programs like this on my computer, and they didnt even tell me what it was I supposedly had done, other then "using programs".

Referance # to my ticket: 130219-001974

Hi. I'm sorry you're having difficulties but I can assure you that each and every appeal is given very careful consideration. Please continue to discuss this situation with Support. These matters can take a bit of time to research and resolve, but if after three days you still need help, you can post on the official GW2 forums in this thread. Gaile User gaile 2.png
Actually I cant since my account is terminated I dont have access to the official forums :(
Many months after the fact, I realize that I did not update about this. The account was reviewed and reinstated. So all is well. -- Gaile User gaile 2.png 23:41, 11 October 2013 (UTC)

Bust/Statue Identity[edit]

Hi! I was wondering if it would be possible for any light to be shed on the identity of this bust commonly seen around Tyria (mostly in human dwellings) and most prominently seen on a pillar in the Ossan Quarter of Divinity's Reach, down the road from the tavern. Despite having most of the face covered by a ranger-esque mask, I just can't shake the feeling that i've seen the figure somewhere before - mostly from the eyes. Is it possible for you to find out from someone in the know where it's an actual character or just a random design? Thanks! :3 --Wingsy (talk) 07:44, 2 September 2013 (UTC)

I would love to answer this, but I can't see the imagine, I'm getting a 404 error. Can you update to show me what you mean? Thanks. --Gaile User gaile 2.png 23:34, 11 October 2013 (UTC)
Sorry to butt in, there's an issue with the URL, try this link instead. --Santax (talk · contribs) 23:44, 11 October 2013 (UTC)
Thanks for the link, Santax. I honestly don't know who that represents, but I <3 Rangers so I'm happy to see her! -- Gaile User gaile 2.png 00:12, 12 October 2013 (UTC)

Hiya![edit]

Good to see you still around and posting, Gaile :D -Auron 23:32, 11 October 2013 (UTC)

Hello Auron. Hope things are going well with you! -- Gaile User gaile 2.png 23:34, 11 October 2013 (UTC)

Heya Gaile![edit]

Hey Gaile, I just wanted to update this. My issue is resolved. I originally marked the survey I got for ticket #3863 as bad unsatisfied because I got it before the issue was solved and getting a survey would make me think they thought it was resolved. Wanted to let you know Patrick got me up and running again and I'm fully satisfied. Thanks!!!

Oh, that's good to know. Can you tell me the ticket number? We take our surveys seriously, and I want to tell the person who reviews you were satisfied. Also, if they want to/need to send you a new survey, would you mind filling that out? I don't know that they will want to do that, but in case they ask, I wanted to get an OK from you first. :) Thanks again. -- Gaile User gaile 2.png 16:29, 30 October 2013 (UTC)

Gaile, Please help us.[edit]

Solved

I doubt Gaile can do anything through either the wiki or Facebook. Click on the "Support" link at the top of this page in order to open an official support ticket. —Dr Ishmael User Dr ishmael Diablo the chicken.png 15:11, 11 May 2014 (UTC)

Mouvelian Calendar Troubles[edit]

Hi Gaile. I'm sure you must be busy, especially with just being moved from support to a community role again (congrats, by the way!), but I was wondering if you could help with a small lore conundrum (because I wouldn't know who to actually prod about it really). Basically, I am wanting to know whether the mouvelian calendar starts at the same relative time as our own gregorian one, aka whether the 1st day in the Season of Zephyr is also the 1st of January. It might seem like an odd question but there have been some alternative theories and I was hoping to get a definitive answer. Thank you for your time, and sorry if this is utterly the wrong place to ask! --Wingsy (talk) 03:35, 21 September 2014 (UTC)

Gaile isn't a loremaster and her wiki page isn't an ideal place to ask questions. I would suggest posted in the Official Lore forum or post on Talk:Mouvelian calendar, where it's already been discussed.--Relyk ~ talk < 05:09, 21 September 2014 (UTC)
She's helped before regarding a problem i've had (the bust identity a few bits upwards) so I thought it wouldn't hurt to ask - she might bump into someone who works with the lore at work. I'm not looking for theories, but an actual official answer, so i'm just trying my luck :) --Wingsy (talk) 12:15, 21 September 2014 (UTC)

GW1 and recent bans[edit]

Hey Gaile!

As you are aware, a lot of players were recently banned and unbanned in GW1. And as happy as I am to have my and my husbands accounts back, I cant help but feel uneasy whenever I log in. I have no idea what flagged me, I've always been an honest player and have only ever used things that you yourself have said in the past are ok to use. (Texmod and multilaunch). However, those two things are the only things I can think of to have flagged me. All I use Multilaunch for is to grab some extra nick gifts in pre-sear every morning by having my alt account follow my main account (selecting her and pressing spacebar), opening the gate in pre (same idea), and trading some items back and forth for storage (lets be honest, who doesnt have a mule toon..). Yet somehow, this got me banned. This is all stuff I could theoretically do by walking from room to room to use different computers, but since it was previously stated multilaunch and texmod were fine to use (be it at your own risk), I never though I'd get flagged/banned for either. Has the company changed its opinion on texmod/multilaunch? Should I stay clear of these things going forward? I'm extremely happy to have been unbanned, but in order to feel comfortable playing again, I really do need to know if this has changed at all. Seems like a normal thing to ask too :) If the speed limit on a road has changed but that info isnt available to drivers, obviously they'll be speeding because as far as theyre aware, the speed theyre driving at is the legal speed limit. Please, help all of us out and tell us if this is indeed what got us flagged. I love GW1 and want to continue loving it, but its hard to love the game when im too scared to even play it. The preceding unsigned comment was added by 104.159.220.31 (talkcontribs).

Hey, glad to hear you got unbanned and everything, but the GW2 wiki isn't really the place to contact support, particularly for GW1 issues. I would recommend opening a support ticket. - Felix Omni 19:06, 20 February 2015 (UTC)
This is pretty much the only place we have. Tickets sent about GW1 are taking well over a month so far to respond to. Starting to believe they'll never get answered whatsoever. We got unbanned in a massive unbanwave, no one has had a response to their ticket, not even the people that put a ticket in in the first banwave over a month ago. So your suggestion sadly wont help.

Support Ticket[edit]

Hi Gaile! Would you be able to poke someone in your Support team to take a look at my ticket? #: 1302399

Its been more than 2 weeks without any reply and I don't know if its just a complex issue that needs a lot of time to fix, or whether its fallen through the cracks. Anything you can do to help progress my ticket would be appreciated immensely.

Thank you!

James

Hi James, it's best if you take this issue to the official forums, as Gaile is far more active on there. I suggest posting to this thread that deals with 7-days or older tickets that have not been reviewed yet. Good luck. —Ventriloquist 09:15, 20 March 2015 (UTC)
The official forums don't let me post since my account is GW1 only. If you're able to post the ticket # on my behalf that would be awesome.

Support Issue-- please help me get my account back![edit]

Hello Gaile.

I am contacting you since you seem to be one of the few people from ArenaNet that are on Reddit.

I have been falsely accused of fraudulence because my GF purchased HoT for me.

You can read the details here: https://www.reddit.com/r/Guildwars2/comments/3ke6ql/gf_purchased_me_hot_as_a_gift_i_got_accused_of/

I would highly appreciate if you could take a look into this or tell someone to look at it. I've been a big GW fan from before Prophecies was called Prophecies and have never done any scamming, fraudulence or anything not just online but offline as well.

Please help me get my account back, I'm in a really big ditch right now, panicking and worried about this problem not being resolved and my many years of GW just gone :(

Yours Sincerely, Patryk Gl. (Support ticket number is 1776684: Temporary Suspension) -91.119.82.149 13:55, 10 September 2015 (UTC)

You're not going to get too much of a response here. Continue to work with Support via your ticket. If your ticket is more than three days old, you can use this forum page to talk to Anet. G R E E N E R 15:28, 10 September 2015 (UTC)
I'm not a member of the Customer Support Team, but I know they'll try very hard to resolve all issues of this sort. There are different types of fraud, and different ways of detecting it. At times errors are made. Just work with the team and I know they'd do their best to get this worked out in the best way possible. Gaile User gaile 2.png 01:53, 13 September 2015 (UTC)

Updated Page[edit]

I just happened to view this page today, and note that, somehow, I was seemingly stuck in the past, still "looking forward to the launch of Heart of Thorns." ;) One might say the front bit was sorely in need of an update, so I did that. -- Gaile User gaile 2.png 18:20, 4 September 2016 (UTC)

And updated again. Thanks to Dmitri for updating some links on the page, which got me thinking about sprucing it up a bit. Gaile User gaile 2.png 20:59, 28 April 2017 (UTC)

Going through Forum Threads[edit]

Hello.

I believe that leaving a message here would be more appropriate for a simple question than private messaging.

I understand that you read through threads, try to respond, and escalate key issues, concerns, and suggestions to the development team on a daily basis.

So, I was just wondering if you cycle through categories or place your focus on particulars depending on "current events".

Additionally, I saw that some players would "summon" employees (which I would find rude), and would like to understand when it is appropriate to tag outside of replies.

From: A Player (who wrote a comprehensive suggestion thread that others are not keen on reading through which is disheartening)

I want to say first off that my review of threads is not intended to be and cannot be comprehensive, because I'm the sole administrator for the forums and honestly, there aren't enough hours in the day to read all new threads, much less posts, that appear on our forums in a single day -- even though I wish I could! When I mix reviewing threads with relaying reports of concerns to various teams, responding to appeals, managing moderators and answering their questions/verifying their decisions, handling some incidents that require my intercession, making sure our policies are relevant and well communicated, working with devs to help with forum posts... well, as much as I'd love to read everything, and as passionate as I am about the forums as a medium of engagement with our players, time is a definite element in what I can achieve.
So, I hop around the forums in a rather random pattern, although I try to give some of my attention -- and I don't always comment when I do -- to bug reports, since we have an excellent QA Team and they've been super-helpful in recent months in following up on the reports that I forward. I always visit GW2 Discussion, because that's often where highly-trafficked threads appear. I read through reports, even if the moderators normally handle them, to see if there's an emergent issue in any subforum, or about any particular subject. And I definitely visit other subforums, too, but not in an exact pattern.
I am sorry that your suggestion has not gained the readership that you wished. If I were to offer any advice, it would include:
* Offer a high-level synopsis at the start of the thread, and then the details below
* Use reader-friendly formatting, to avoid asking folks to read through a wall o' text
* Consider making a few smaller threads on specific topics, rather than a larger thread with many ideas, allowing readers to join a particular subject in which they're interested, rather than trying to find that interesting morsel in a large thread.
* Always use a very informative title, not "My Suggestions" but something specific to the exact contents.
If your thread could benefit from any of those suggestions, you should be able to edit the post to refine it, if you wish. (That's totally up to you, of course.)
Thanks for posting on our official wiki and our official forums! --Gaile User gaile 2.png 17:46, 14 December 2018 (UTC)
Thank you for the reply, and apologies if it sounded needy. I just had doubts of whether it was worth days of effort, when fellow players ignored the reasoning after the summary. However, I think I'll continue to voice ideas for the chance that it may be seen.
Heavens no, your courteous inquiry did not read as being needy at all! You asked good questions, and you gave me a chance to share some thoughts on posting and a bit about what I do, and I appreciate that. I hope you will continue to post and share ideas and join in the conversation. I can't say often enough how much our development team benefits from, and enjoys gaining, the insights of our players! -- Gaile User gaile 2.png 21:03, 14 December 2018 (UTC)

Page Updated - 28 February 2019[edit]

I want to thank everyone for their support during the time I was with ArenaNet. Those 18+ years were golden to me, and I truly will hold them in my heart always. I treasure and value the many friendships I was fortunate to make, the games I was able to support, and even the sometimes-heated banter on the forums! :) Thank you from the bottom of my heart -- Guild Wars 2 Community -- for so many incredible, wonderful, heart-warming memories. I will miss you very much. -- Gaile User gaile 2.png 00:40, 1 March 2019 (UTC)

Gaile, for everything you have done for the community, thank you. To say that you're an inspiration would be an understatement. G R E E N E R 01:02, 1 March 2019 (UTC)
As Greener said, words cannot express the gratitude for all you've done both for the greater GW2 community (and GW1 community before that) and for the wiki(s). Also if you are in need of a new guild, the wiki guild will always welcome you. - Tanetris (talk) 01:09, 1 March 2019 (UTC)
Thank you, Greener and Tanetris. I am so glad we had a chance to meet and I admire all you have given to the community! -- Gaile User gaile 2.png 21:46, 2 March 2019 (UTC)
The forum, nay ArenaNet, is more bereft without you. All the best to you in the future. Inculpatus cedo (talk) 00:48, 3 March 2019 (UTC)
Gaile, thank you so much for all those years you were besides us as beacon from ArenaNet for so many years. Your commitment to the community is something I will very much miss. I wish you well in these harsh times; you certainly did not deserve this. TheQuickFox.3826 Hyper (talk) 02:55, 5 March 2019 (UTC)
Tyvm for all you did for the company and the games! My best wishes for the future!--Aylia (talk) 23:36, 7 March 2019 (UTC)
Thanks to you, as well, Inculpatus cedo, TheQuickFox, and Aylia. Your kind comments and sentiments mean a lot to me. I will miss you very much but perhaps we will see one another in the game someday. --Gaile User gaile 2.png 18:06, 29 March 2019 (UTC)