I started with ArenaNet in the year 2000. I am employee No. 2 of the company now, after Mike O'Brien, our president. I am proud that when creating a new gaming company, the three founders of ArenaNet thought of community early. They reached out to me to ask me to join the company a few years before we had even announced a title!
It's been great working at ArenaNet, and having the honor of being involved in the release of Guild Wars, Guild Wars Factions, Guild Wars Nightfall, Guild Wars: Eye of the North, Guild Wars 2, Guild Wars 2: Heart of Thorns, and Guild Wars: Path of Fire has been a major highlight of my professional life. In fact, it's been a major highlight of my life/life, too! :D I look forward to the conclusion of our fourth season of Living World and can't wait for the future of this amazing form of storytelling.
What I Do
My day involves all sorts of projects. First focus is the official forums. I read through a lot of threads and try to respond to at least a handful each day. I escalate key issues, concerns, and suggestions to the dev team and of course dev team members read and interact on the forums, too. I also engage on other forums from time to time. In addition to the front-side of the forums, I manage our forum moderation team, review and resolve appeals, and create policies designed to help keep our forums a welcoming place for our dedicated players. When it's needed, I compose public-facing messaging for our players about urgent situations that may arise, and about general topics of interest. I assist developers in writing informative forum posts about their projects, teams, and other topics. I manage our Fansite and Guild Relations, lead In-Game events (such as kicking off in-game festivals with a dev gathering), and write the occasional blog post, such as the official post about Guild Wars' 10th Anniversary and the happy news about the restoration of Lion's Arch. I also compile a weekly internal newsletter for the company that spotlights the activities of the Marketing Team, including press coverage, forums, Twitter, Facebook, Tumblr, Instagram, and more.
Community Showcase Live
I put together the monthly Community Showcase blog post, which highlights our creative community. Then, every two months, I have the pleasure of hosting a show called Community Showcase Live which features a selection of fan-created art, including drawings, sculptures, plushies, oil paintings, cinematics, crafts, GIFs, videos, and much more. Given the amazing creativity of our community, this show is a real pleasure to present and it gives me the chance to introduce a different developer each month as my guest, so that the community can make a new friend at ArenaNet.
My favorite activity of all is participating in live events, such as trade shows and community gatherings. On behalf of ArenaNet, I've participated in a lot of trade shows, including multiple years at E3 and PAX West (formerly PAX/PAX Prime), plus many other shows, including PAX East, Paris Game Show, EGX Rezzed, gamescom, and a number of others. It's a pleasure to represent ArenaNet at the shows, where visiting with our players is invigorating, fun, and downright inspirational! Their energy and love of our games keeps me going even on the busiest of days.
Playing the Game
I play the game a lot. Usually a few hours each night plus more on the weekends. I love the in-game festivals and spend even more time when they're going on, with Halloween being my favorite, yet Wintersday a close second. I am so happy that we continue to host festivals because we all -- players and developers -- love those fun events! The recent return of the Festival of the Four Winds was very exciting, and rounds out a year of great activities for all of us players. When I play, I represent the ArenaNet guild, and you might see me and my pet, Franklin, anywhere in Tyria. (Yes, Franklin also flies the ArenaNet tag. :) )
You can leave me a message any time on my talk page, drop me an email through the GWW email system, say "hi" in the game, or join the Official Guild Wars 2 Forums and post there. I'd love to hear from you any time!