Guild Wars 2 Wiki:Reporting wiki bugs/archive 3

Searching for an item through /wiki [Itemlink] will search for the ID

When trying to open the wiki ingame through /wiki [Item] through an Item Link, the wiki wont find any results.

Android browsing issues

When browsing the wiki on my phone, the entire browser will spontaneously crash when I try to load a page. Generally, I can click a few links before it crashes, and I've never had an issue opening a wiki page in a new window or loading a wiki page from another site, but browsing the wiki normally (i.e. following article links to related topics) will cause the crash (and lose all my other windows as well). I haven't had this issue on other sites, including GWW, and I believe it started around the time the caching issues began, though I can't be sure. However, the fixes to the caching issues haven't fixed my phone browsing issues.

My phone is an HTC G2 on T-Mobile USA. The phone is still under factory settings (locked, etc) and running Android 2.3.4 with the default browser app. Other than some issues with an occassionally sluggish processor and lower battery life, the phone is essentially in factory condition. The issue occurs semi-randomly and independant of my internet connection (wifi, 2g, 3g, HSPA, HSPA+, or whatever else I might have at the time).

If there's anything I'm doing wrong or any more information I can provide, I'd be happy to do so. -- Armond Warblade 19:52, 10 September 2012 (UTC)

did this just start happening and have you tryed another browser like dolphin hd or firefox?- Zesbeer 20:15, 10 September 2012 (UTC)

It started fairly recently - I first noticed it at launch, or around then (I'm not completely certain because I don't visit wiki on my phone that often). I haven't had a chance to try a different browser, but I'll make a note to try that. -- Armond Warblade 22:37, 10 September 2012 (UTC)

Firefox didn't crash, but the font size is always either way too large or way too small, making the wiki practically unreadable. Dolphin I believe had the same issue. My friend's phone (also a G2, same treatment, etc) acted the same way. -- Armond Warblade 20:27, 17 September 2012 (UTC)

Search case sensitive?

I've noticed the search function is case sensitive. Is this intentional? Can it be configured? (It's not like this on the MediaWiki site.)

Also, the search-box behaves oddly: It will match the first letter no matter the case, but will only match subsequent words if they are the correct case. (It doesn't do this on the MediaWiki site.)

-- Nighty 10:47, 3 October 2012 (UTC)

That is the default behavior of the baked-in MediaWiki search. Wikimedia Foundation sites (including mediawiki.org and Wikipedia) have special extensions installed that vastly improve their search functions. We can't install them currently because our version of MW is too old, but Anet is currently testing our upgrade. —Dr Ishmael 13:04, 3 October 2012 (UTC)

Error 503 Service Unavailable on upload

When trying to upload images I frequently get this error, upload works on the second try.
Service Unavailable Guru Meditation: XID: 314919752 Varnish cache server --Zerebruin 11:53, 1 November 2012 (UTC)

Image display cache problem

Images don't update once cached, removing cache doesn't help.

All pictured that I saw once don't show their updated versions. I tried everything, is this wiki bug or can I fix this? -- Sagi 11:23, 30 April 2012 (UTC)

Try clicking the clock up top or/and press Ctrl and F5 at the same time. - Infinite - talk 10:51, 30 April 2012 (UTC)

Doesn't help, I tried that and other ways including special wiki command forcing it remove cache. -- Sagi 11:23, 30 April 2012 (UTC)

Icon images are not updating example Blueberry Cookie.png on Chef#Dessert page. Rudhraighe 14:59, 12 June 2012 (UTC)

Another option to fix this (probably) is to null edit the affected articles. Simply click edit, don't change anything, and hit submit. This calls the templates and images anew, in their latest versions. - Infinite - talk 15:04, 12 June 2012 (UTC)

Wiki Not Creating Thumbnails of Images

Half the time when I upload an image, the wiki shoots to an error page, even though sometimes it may have succeeded anyway. Then when inserting the image into an article, I've found that whenever I try to put a thumbnail of the image into the article I get an error of "file not found" despite the fact that if I insert the full-size image it works fine. I've only been using gif files. Anyone else having this issue?

I can confirm that. Usually it seems to sort itself within a few hours, but on Steam Hulk the thumb error persists. The image is shown and resized correctly on the file page File:Steam_Hulk.jpg

Error creating thumbnail: /home/httpd/guildwars2/gw2/bin/ulimit4.sh: line 4: /usr/bin/convert: No such file or directory.

I've deliberately not tried re-uploading the image so the error can be seen in action. --Zerebruin 08:37, 9 September 2012 (UTC)

Confirmed also. This appears to be a misconfiguration on the server (that's a Linux error it's outputting), though I don't know exactly what the cause is. For reference, I was editing this page and got this error. SpikeX 01:48, 10 September 2012 (UTC)

Apparently, the system is just slow and needs time to process the images since all images are displayed correctly now. That is confusing and should be fixed but not a priority, I guess. According to this Mediawiki talk [1] it's related to ImageMagick memory allocation. - Zerebruin 09:43, 12 September 2012 (UTC)

No, that's not it. Not always. There are a few cases I have encountered where the error didn't fix itself, even after a few days. I'll try to describe. There were a few crafting items like Hard Staff Shaft for which there was an icon uploaded already, but no page was yet created. After I created the pages for these items, I would get the exact same error. It wouldn't fix itself. But the exact same thumb *did* show on related pages. While adding a line to point at the right icon should be commonplace, I've seen plenti tables where it's not included. The table I copied the code from, didn't have it either. To fix it, for each item I had to add a line to the table like "icon = Hard Staff Shaft.png" pointing at a *different* item's icon, then re-edit to point it back to the right icon. Oddly enough that works. So I suspect there is a sharing violation going on, but not sure. Disconnect 12:12, 13 October 2012 (UTC)

3rd report

Initially reported to Dr ishmael,followup advice was to report it here.

The Pact weapon icons do not show up correctly at different sizes. An example can be found on Talk:Pact Shotgun. We have tried uploading other icons, but the image will not display. A temporary fix was made to the pact weapon page, since only the 20px image shows up. --Chieftain Alex 07:58, 13 November 2012 (UTC)

4th report

Talk:Genius armor → File:Genius Boots.png -Chieftain Alex 12:15, 24 March 2013 (UTC)

rsvg

I uploaded an SVG file, which the wiki allows, but within the wiki, the file Media:User Jyavoc Ahlec logo.svg provides an error "Error creating thumbnail: /var/www/wiki/gw2/en/bin/ulimit4.sh: line 4: rsvg: command not found" —Jyavoc 00:14, 26 November 2012 (UTC)

I have addressed an inconsistency in the configuration that should resolve this problem. Justin Lloyd 19:36, 28 November 2012 (UTC)

Recent changes are 12 hrs out-of-date and getting worse

Since the maintenance period of 7 December, the Special:RecentChanges sometimes has the most recent changes, sometimes it's only current through the approximate mid-point of the maintenance, ~0200 UTC 2012/12/7. The current "most recent" change is this one, at 0236. 75.37.23.186 18:17, 7 December 2012 (UTC)

This is not a wiki bug, this is to do with your browser cache settings. In internet explorer its under tools -> internet options -> browsing history -> settings -> check for newer versions of stored pages (tick the "every time I visit a webpage" button) - I'm sure there are similar options for firefox and other browsers too. --Chieftain Alex 18:44, 7 December 2012 (UTC)

Hi, we've been looking at our systems and they look normal at first sight. Unless there are mass reports of such a behavior, we're tempted to lean on the caching explanation that Chieftain Alex mentions. So please let us know if there's been more reports about this. Thanks. --Stephane Lo Presti talk 18:47, 7 December 2012 (UTC)

I'll check that and adjust accordingly. Thanks, Alex, for the suggestion. (FYI for Firefox, it's changing browser.cache.check_doc_frequency to 1, in about:config -- I don't think it's possible to change directly through the UI.)

However, this started happening last night on two different computers after people started having trouble getting into GW2 and account.guildwars2.com, which is why I reported it here. Before last night, the most recent edit was always within a few seconds/minutes of the system clock.

So, perhaps it's a combination of my system setting and something that changed on ANet's end -- specifically, that the server isn't telling the client that there's a newer version of the page. (I know a similar issue has plagued the news feed for guildwars2.com -- it was frequently out of date with the actual news page.) 75.37.23.186 19:31, 7 December 2012 (UTC)

The game and wiki servers have nothing to do with each others, so that kind of behavior can only be a coincidence. --Stephane Lo Presti talk 19:34, 7 December 2012 (UTC)

Good to know. OK, I'll chalk it up to something on my end, but it's still strange since it's the first time I've seen this behavior in 3+ years of using GWW and 1+ year of using GW2W. 75.37.23.186 19:40, 7 December 2012 (UTC)

Keep an eye on it and please report as much detail about this if this happens again. I think it'd help if we had reports from more than one person, but we'll investigate if this happens again. --Stephane Lo Presti talk 19:59, 7 December 2012 (UTC)

I noticed this already in the past, today was the first time I really was aware of this problem for wiki-de.guildwars2.com: I pressed F5 to refresh page more than one time (firefox), but server delivered me older recent changes pages from 5.2. and 6.2. - after some tries it delivered the correct page from 7.2. and I was not able to get older result again (User Pinewood@wiki-de) -- 80.226.0.4 18:30, 7 February 2013 (UTC)

SVGs

It seems that the SVG displaying and conversion is broken, see for example File:Flag of Germany.svg. poke | talk 08:28, 20 December 2012 (UTC)

Hi there, we solved this bug (which, for the record, was a weird one). We checked that it's working fine but let us know if you see something weird. Thanks. --Stephane Lo Presti talk 23:53, 20 December 2012 (UTC)

Cannot reach http://www.wiki.guildwars2.com/

So, I type 'wiki.guildwars2.com' into my web browser.

It's a helpful sort of web browser, and helpfully adds a http://www. to the front of that, so I get taken to... www.wiki.guildwars2.com

where I get:

403 - Forbidden: Access is denied.

A simple redirect would be nice. 174.29.86.2 06:40, 20 February 2013 (UTC)

That's not a bug, you typed in the wrong url. Use a bookmark if you can't type the full url.--Relyk ~ talk > 07:40, 20 February 2013 (UTC)

What browser are you using though? It shouldn’t add a www. in front of it (actually not in front of anything; those days are over). poke | talk 14:02, 20 February 2013 (UTC)

I can't replicate this in Chrome, Firefox, or IE 8. I know Firefox and IE, at least, used to always do this if you used Ctrl+Enter (apparently this has been removed), but never if you only used Enter. —Dr Ishmael 15:54, 20 February 2013 (UTC)

It happens when you actually type it into the url on Firefox and hit Enter. Copypasting it doesn't count and you have to leave out the / on the end.--Relyk ~ talk > 16:03, 20 February 2013 (UTC)

I've turned off the "Awesome Bar" suggestions (so it doesn't attempt to auto-complete), type in "wiki.guildwars2.com", hit Enter, and it still doesn't do that to me.

Anyway, it doesn't really matter what we can reproduce, until the OP tells us what browser he/she is using. —Dr Ishmael 17:01, 20 February 2013 (UTC)

OP here, using Firefox. Don't think I've tweaked any options for autocomplete, and no, I am not 'mistyping' www.wiki.etc... I just type wiki.guildwars2.com, the browser is adding the www. If you can't reproduce then I need to take a serious look at the scenario that causes this for me, cause its bloody annoying, and makes it impossible for me to simply type the domain name. I'm having to add the http:// or select the wiki from the suggestions list to get by. Both greatly slow the 'open wiki' process for me. In any event, a redirect from the www sub domain to the official domain is just plain sensible. 166.137.156.45 18:37, 21 February 2013 (UTC)

Nope, Firefox doesn't do that to me at all. Might be a case of the Awesome Bar being too "awesome" - since you have "www.wiki.guildwars2.com" in your history, it's picking that as the top suggestion and automatically using it after you hit Enter. Either clear your browsing history completely or, if you don't mind taking the time, go into your history and delete all instances of "www.wiki.guildwars2.com". This should prevent that URL from showing up in the Awesome Bar suggestions, allowing you to type "wiki.guildwars2.com" without it being subverted. —Dr Ishmael 19:15, 21 February 2013 (UTC)

That’s what I would assume as well: Firefox picking it up automatically, because you have incorrectly entered the wrong one before. You can also remove that suggestion from the awesome bar, by entering “wiki.guildwars2.com” without pressing enter. Then wait until the suggestion with the “www.” appears and use your cursor keys to navigate to that entry. Then remove it using the delete key on your keyboard. Do that for all “www.” suggestions if there are more and it should be gone.

Alternatively you can search it in the history, right-click on it and choose “Forget about this site” to remove it completely from your history. poke | talk 20:27, 21 February 2013 (UTC)

^You'll have to do that, awesome bar redirects it correctly when I type it in on my mobile version of firefox.--Relyk ~ talk > 20:39, 21 February 2013 (UTC)

OR use a portable browser(if not at home) on a flash drive and BOOKMARK IT. - Zesbeer 21:31, 21 February 2013 (UTC)

You may have missed it, but I already suggested that.--Relyk ~ talk > 21:46, 21 February 2013 (UTC)

yes but I added to ur suggestion.- Zesbeer 22:19, 21 February 2013 (UTC)

OP here, 609 entries deleted from history and it appears to be working. Wonder how I got 609 entries to start with, as they all had valid looking titles... (I still maintain that a valid redirect at www.wiki.etc... would be sensible) Re Bookmarks, you realize how bloody long and tedious it is to use a menu to load a webpage? Takes me about 2 seconds to type wiki.guildwars2.com (I timed it). Takes me about 3 seconds to FIND the bookmarks with my mouse. Figure another 5 to browse to the item I want and select it, or about 8 seconds total. I'll be blunt: Why use bookmarks when I remember the website and can type it faster than I can vgrep for it and hit it using a clumsy mouse? 174.16.52.188 02:23, 23 February 2013 (UTC)

(Reset indent) In firefox somehow I've arranged it that when I click on the address bar drop down arrow, gw2 is roughly the second option in the list. -Chieftain Alex 11:28, 23 February 2013 (UTC)

bookmark bar is your friend? I have mine set with the forums and the wiki they are one click away if i need them.- Zesbeer 11:43, 23 February 2013 (UTC)

Firefox’ Awesome Bar will also help you getting there faster. It should already auto complete the url now that you have visited the wiki with the correct address. But in addition bookmarks are given higher priority, so if you have a bookmark for the wiki, the Awesome Bar will help you even more. For reference, if I type in a single “w” in my address bar, I can immediately press enter and get to the wiki. poke | talk 14:27, 23 February 2013 (UTC)

Category Norn

The Norn NPCs template seems to be looking for a category "Norns" rather than "Norn". Race = Norn. Seems an error. (signed later) Claret 14:09, 21 March 2013 (UTC)

Had to do with a change at Template:NPC infobox. Fixed. --JonTheMon 14:00, 21 March 2013 (UTC)

Thanks Claret 14:09, 21 March 2013 (UTC)

Vertical menu bar

So I recently upgraded my computer here, but now the gw2w menu bar shows vertically instead of horizontally. The vertical items overlap anything that was at the top of a page and is really quite annoying. I've attached a crop of what I'm seeing. Does anyone know what I have to do to correct this? Thanks.

--Thervold 18:22, 29 March 2013 (UTC)

Which browser/version? —Dr Ishmael 18:40, 29 March 2013 (UTC)

IE 8.0.7600 on Win 7. This is my work machine, so I'm limited in my options. --Thervold 19:49, 29 March 2013 (UTC)

My work machine is also Win 7 with IE 8, but I'm allowed to install stuff, so I normally use Chrome. I checked in IE, though, and the tabs look normal to me, both logged out and logged in. Alex could probably figure it out if he hadn't left on vacation last night. —Dr Ishmael 19:54, 29 March 2013 (UTC)

screen width? this can occur with really narrow monitors.. -Chieftain Alex 17:15, 3 April 2013 (UTC)

Just tried resizing IE 8, and I can make them wrap, but then they stick together in groups (same thing happens in Chrome, actually) - I can't make a single-wide column like Thervold's screenshot. —Dr Ishmael 17:31, 3 April 2013 (UTC)

Yeah I'm playing with ie8 and can't make the bars go like Thervold's unless I turn off "float:left"... and I can't see why thervold's ie8 wouldn't pick those up. (idk if ie8 has the developer tools to inspect the cactions bar, I'd like to know if it picks up that rule or not) -Chieftain Alex 17:37, 3 April 2013 (UTC)

“idk if ie8 has the developer tools” – It has, but it will be pretty hard to explain and remote debug like that :/ poke | talk 11:39, 4 April 2013 (UTC)