Talk:Game status updates

Archive

Could a sysop edit the page to include a link to an archive for old posts, please? They should be preserved somewhere, a subpage makes sense to me. Manifold 00:40, 2 September 2012 (UTC)

Done. I'm leaving it unprotected since I don't think it requires it (plus it allows non-sysops to keep the archive updated with each day). pling 01:23, 2 September 2012 (UTC)

Couldn't we archive it with day/month names (or something similar)? Archive 1 is very non-informative, it works for talk pages with various topics but it seems odd here. - anja 07:38, 2 September 2012 (UTC)

I wasn't sure what to call the actual page since I don't know how long these updates will go for or how long each will be, so a name like /September-October might not be right or useful. The display text in the archive box was me being lazy. What name do you suggest? pling 14:07, 2 September 2012 (UTC)

I guess Archive 1, 2 etc as page name is fine until it stabilizes and we/Anet find a system, but the labeling could be "Aug-Sep 2012" maybe? - anja 17:04, 3 September 2012 (UTC)

Ok, done that. pling 16:56, 4 September 2012 (UTC)

Since the archive option was added, now the most recent post ends up being shoved into that tiny right bar where the archive is too. Makes it ridiculous to read. --Dark494 08:56, 2 September 2012 (UTC)

Archive template was vandalized ;) --Tera 09:01, 2 September 2012 (UTC)

Not sure what you mean - what bar? pling 14:07, 2 September 2012 (UTC)

delete and protect?

I'm tempted to delete and protect this page. 99% of the comments are nothing but whining or complaints that should be directed to Anet support, and none of that belongs on the wiki. Anyone else? —Dr Ishmael 14:00, 2 September 2012 (UTC)

You're right, it's not particularly appropriate, but I think it's been done honestly - on reddit, people were commenting with stuff like this and Anet was responding to some of them, and here they probably expected the same. Some notice at the top should explain what this talk page is/isn't for. We could remove some topics (to users' talk pages or perhaps entirely), but we shouldn't protect it; there's one topic (not counting this one) that's about the page itself, and it being a new page, and a sysop-only protected one, I expect there'll be other topics. pling 14:15, 2 September 2012 (UTC)

That's right, they moved these updates from reddit. Ugh, I really wish they'd get the forums open soon. I'd be fine with what you suggested, though. —Dr Ishmael 16:42, 2 September 2012 (UTC)

Cleaned and notice added. - Tanetris 16:54, 2 September 2012 (UTC)

Help Us Help You

If you are going to submit a ticket to support, particularly about access or log-in issues (such as a hacked account), here is some info you can include that will expedite your ticket:

• Your account name
• Your Guild Wars 2 display name
• A character name
• Your 25-digit Guild Wars 2 serial code
• A list of any unrecognized log-ins that you've noted on the GW2 Security Page for your account. For example, if you're in Ohio and you see access from Beijing, we want to know about it.

If you purchased Guild Wars 2 from our store, please also provide the following information:

• Order ID
• Last four digits (and only the last four) of the credit/debit card used to make the purchase
• PayPal® Transaction ID or the Invoice ID associated with the purchase

You should not include your password in your ticket. There is no need to do that. Once Support helps you gain or regain access, and you will want to re-secure with a new password. When you do, choose a complex password that is used only for Guild Wars 2.

Lastly, if you already have submitted a ticket, you might consider updating your existing ticket if you haven't already provided this information. You can use the Support site or respond to the email you received after you submitted your ticket. Note: Updating your ticket will not reset your position in the queue, and the extra details will make it easier for the team to help you. Thanks! -- Gaile 19:44, 2 September 2012 (UTC)

I don't get why hacked accounts get priority while other people also haven't been able to play. Personally I have been waiting on support since August 23rd, that's excluding all the time i've waited to contact support again after I first contacted them back in April AND WAS TOLD TO CONTACT THEM AGAIN "CLOSER TO LAUNCH". So i've actually been waiting since April. And now seeing that people get priority because of their own stupidity is infuriating. I know the problem with my account was also one caused by my own stupidity but i've been waiting alot fucking longer. I've always been nice and civil towards support but this time i'm losing my patience. Even tho it's thanks to you, Gaile Gray, that I was able to get a GW2 CE. Qaletaqa Hania 22:37, 4 September 2012 (UTC)

Help people generate strong passwords!

You should link to something like Diceware, most people don't know how to create strong passwords. Three or four words (roughly 36 or 48 bits of entropy) is probably enough for a GW account, especially if it's different from the one on your email, and ESPECIALLY if your email then uses two-factor auth as well. --Keiyakins 04:00, 3 September 2012 (UTC)

To be fair, the problem isn't brute-force hacking as much as other databases of password being hijacked. I made a very inspired choice to change my general low-level password right before the headstart, and as such, i sidestepped all the problems i would have with hacking and foreign access. People just need to realise that the internet is not a safe place. --94.176.181.30 06:10, 3 September 2012 (UTC)

problem I see is that brute force might be used to check which passwords are in use, since all passwords that are/were used by anybody will be rejected so they could create a PW-list of those who were rejected to get a list of used passwords, then using this list on the accounts that are known to them.[[192.168.104.82 11:38, 19 September 2012 (UTC)]]

Hijacked databases don't have plain-text passwords but rather encrypted ones. In any case, one has to bruteforce the encrypted password locally, which, depending on the entropy of the password, could take minutes (8 characters) or years (several word sentence with punctuation)

How does this link to the main page under news & announcements?

When changes are made to this page, does it update automatically under the section on news and announcements? I'm not 100% sure, but I think it requires a manual update. I don't know a lot about wiki editing, but when people come to the main page, they may get the impression that there are no new updates to this section since the main page isn't reflecting it as such. Feel free to delete this if it's irrelevant, just didn't know where/who to ask. Xfraze 06:02, 3 September 2012 (UTC)

It's manually updated. -- ab.er.rant 06:25, 3 September 2012 (UTC)

How to report goldsellers&co

How should I report them? A few days ago, I read someone in my chat trying to sell powerleveling, but I didn't know what I should report them for, as the Rightclick>Report window has no option for Goldsellers&Co, neither does it have an option for adding your own reason, so that I could tell the moderators what the guy did. Should I just report them for spamming and hope that someone then looks through the chatlogs and bans him for RMT? --88.67.171.248 11:04, 3 September 2012 (UTC)

I have been reporting them under spamming as they post quite often. The other option is to report them for offensive content since they will view chat logs to see what was said. Wouldn't mind to hear from official sources at to what we should do with them though. -- Natalie Black 19:02, 3 September 2012 (UTC)

I have personally been reporting them as either spamming or scamming 202.72.135.193 07:40, 7 September 2012 (UTC)

I have actually recieved goldselling-spam per ingame-mail a few days ago and found no way to report it (you could theoretically whisper to the character who sent you the mail and then right-click -> report, but that doesn't seem to work if the other character is either offline or deleted). I hope the feature announced for September 9th will allow me to take care of that guy. --92.74.153.229 09:29, 7 September 2012 (UTC)

There is an exclaimation mark icon in the email which will open the report dialog box. 96.25.144.166 18:51, 12 September 2012 (UTC)

Well, more like a stop sign (octagon) that shows an exclamation point when you mouse over. But yeah, they added that in. Quite nice, as are the other security features they've been adding. 66.68.12.2 19:49, 15 September 2012 (UTC)

I had the same thing happen to me so i took a screenie of the mail for reference if needed and sent in a bug report titled "GOLDSELLER Mail" then gave a brief description of what happened and used their ingame screenshot function to send along with it. Got a mail back saying thankyou and it will be passed on to the relevant people. 109.145.214.184 09:39, 7 September 2012 (UTC)

Trading Post Still Down

Wiki says it is up and working for all players, while they continue to work on issues. This is simply not true. It was up for a six hour window on Saturday, but has since had the "under maintenance" icon and is not accessible. Please fix this on the wiki. (Sept. 3, 2012) --The preceding unsigned comment was added by 24.150.103.252 (talk).

It was true when the page was updated, not necessarily for the whole day. Also, it's an update by the ANet staff (specifically Mike O'Brien) so we're not going to edit the details ourselves.

However, on a semi-related issue, I think we should change the title from "Sunday, September 2, 2012" to whenever it was updated in wiki format, i.e. "02:16, 3 September 2012 (UTC)". The time is obviously useful for seeing exactly when the update was made, and since the rest of the wiki (including the clock) is in UTC it makes sense to use it here too. pling 20:08, 3 September 2012 (UTC)

Yeah, I think that would be a good idea. LordBiro 20:24, 3 September 2012 (UTC)

Unless it was working for a brief period of time in the early hours of the morning (I'm on EST and sleep normal hours), it hasn't be up at all, except for that 6 hour window on Saturday (I think it was). I play about 8-9 hours a day and check the Trading Post about every 15-20 minutes and it hasn't been accessible at all. --The preceding unsigned comment was added by 24.150.103.252 (talk).

Done that and asked Mike O'Brien to insert 5 tildes when he edits. pling 16:56, 4 September 2012 (UTC)

reserved character names

I haven't seen any discussion of this. I can't use any of my reserved character names, and I know a few others having the same problem. Is this on the radar as something to fix? It restricts me from making a couple of characters I'd love to use, because I've rather fallen in love with my names over the years.--99.17.1.194 22:02, 3 September 2012 (UTC)

If I remember correctly, reserved character names from GW1 were only up for grabs during the headstart event. When the game went live everything was up for grabs. 192.168.104.79 03:21, 4 September 2012 (UTC)

That's all great and all, but I logged on first day of the headstart and both the names I reserved were "taken" whereas no players in game are using it when I add the names to my friends list. 192.168.104.79 03:24, 4 September 2012 (UTC)

Have you linked your accounts with no problem...are you able to access you HOM in GW2? If so, contact support. 24.181.159.90 15:02, 4 September 2012 (UTC)

Only partially related, but if you're trying to get HOM working in GW2 it may help to login to GW1. Maybe not in all cases, but I know of at least two where logging in post-launch on an account that was already linked made HOM accessible. 124.189.82.189 03:36, 6 September 2012 (UTC)

I've actually tried to use a name several times in the weeks after the headstart and kept getting back that it was reserved for someone else. (This wasn't a name that I had reserved.) I'd assume that if they had actually used the name, it would say that the name was already in use, or is there something glitching in the system there? 66.68.12.2 19:52, 15 September 2012 (UTC)

sorting by date

It's good that Anet update the page themselves, but can we get someone to split the new information out whenever they update the page? It'll make it easier for users to keep track on what they've done since the previous day, without having to re-read through things they've already listed. --Xu Davella 02:21, 4 September 2012 (UTC)

Yeah, kind of tired of sifting through old information just to find what is new. —The preceding unsigned comment was added by 192.168.104.79 (talk • contribs) at 03:22, 4 September 2012 (UTC).

Diff-ing the history helps a bit. -- ab.er.rant 12:23, 4 September 2012 (UTC)

Yeah, casual gamers who have no idea how wikis work won't even know about history, let alone comparing edits. You should also sign your comments with ~~~~. 75.139.200.103 13:12, 4 September 2012 (UTC)

How about adding a "See what's changed" section above the actual list? This could either always link to the last diff or telling the users to use the history tab on top of the page? Just M.^(τ·c) 08:06, 6 September 2012 (UTC)

Or maybe Anet shouldn't act like a bot and stop relaying information to their customers through copying and pasting same text everyday? 192.168.104.79 08:14, 6 September 2012 (UTC)

Category please

Could an admin add this article to Category:News and/or Category:Guild Wars 2? -- ab.er.rant 12:23, 4 September 2012 (UTC)

Added to News, but that category's already in Guild Wars 2, so I didn't add that one. pling 16:56, 4 September 2012 (UTC)

Other Languages

Since the game client only sends to this page regardless of the language of it, I was wondering if it is possible to add a link or 'internal link', 'Go to spanish version' or something, to this article in spanish in ES official wiki [1], our forums are filled with questions that are resolved here because nobody sees a link to this info in Spanish and do not understand English D:. Info in spanish wiki is constantly updated with news that are made here. Thanks, Worvast

Added an interwiki link (it's in the usual place on the sidebar). Anyone know if .de or .fr have their own translations? - Tanetris 17:44, 5 September 2012 (UTC)

Germany now has one: Spielstatus-Updates --Tera 11:07, 6 September 2012 (UTC)

Added. pling 15:25, 6 September 2012 (UTC)

Undocumented updates

I understand the page is write protected to prevent vandalism/etc, but this also prevents people from posting things that were NOT documented but clearly changed. What do we do about this? Update and patch notes have a history of not always including everything (I'm not only talking about GW). Are we supposed to just use this forever and give up documenting undocumented updates? What's going on for this? GW1 had it's own "Game Updates" pages that were not ArenaNet only. I bring this up because there have been lots of little changes not documented in updates and also huge things, such as the patch that wetn live a couple hours ago making big changes to crafting. Of course none of these changes are listed in the offical notes though. Read here for more: https://forum-en.gw2archive.eu/forum/support/bugs/Can-t-buy-butter-from-vendor-anymore/first#post30374 Previously Unsigned 09:29, 8 September 2012 (UTC)

On GWW, the release notes were almost always copied from an official source (official forums or official site). Here, Mike O'Brien is posting them himself, so these are verbatim and directly from ANet; that's very different and I agree with protecting the language so that only sysops can make changes.

Still, it would be easy enough follow the same format GWW uses (new page for each update, transclude the most recent to this article and that creates the archives automatically). And it would be easy to add a transcluded section for GW2W notes, from a subpage. 192.168.104.79 19:39, 8 September 2012 (UTC)

I see this page as documenting status updates, not game updates (i.e. GWW-like patch notes). This page will probably be temporary (my guess), until the game's more stable and things like "Trading Post is being worked on" aren't as common. Right now, we should make a new page, e.g. game updates, that reflect the specific changes within the game itself like skill changes, butter crises, and so forth; this'd be open to edit by anyone, although hard to verify. Still, that's better than nothing. pling 19:57, 8 September 2012 (UTC)

Looks like they're trying to switch to a more quantitative patch notes system (1) so we should probably set up a system for patch notes similar to the one used for GWW--TahiriVeila 20:36, 8 September 2012 (UTC)

I like the way how Team Fortress 2 wiki handles it. Take a look at the example patch notes and especially the Revision changes part. We could probably make something similar, especially since there are working DAT explorers already.
—Faalagorn☎/✓ 00:36, 9 September 2012 (UTC).

GW2 has over 200,000 files in the .dat archive. Extracting all the files and then running a diff over all of them would take a very long time, unless someone wrote a custom multi-threaded program and ran it on an 8-core CPU. If there's someone who wants to volunteer to do this, great, but I don't think we should expect anything like this to happen. —Dr Ishmael 00:47, 9 September 2012 (UTC)

I might try to see how it'd look like, but I'm not quite sure what DAT extractor and diff program should I use.. The extractor I used last time only allowed me to extract the files in raw format, suggesting I need at least one more tool for the raw files, but I saw on screenshots that people had a different tools for extracting or browsing files.
Besides, I've read there is a way to just get the modified files, I'm just not sure if it's not against EULA or not. And as a matter of fact, TF2 wiki probably had the same issues, the game files are about 15GB IIRC and are stored in a single archive as well.
—Faalagorn☎/✓ 11:38, 9 September 2012 (UTC).

Oh, I forgot to mention, there are no filenames in GW dat files. So even if you did query the update server directly to get only the modified files, you wouldn't know what the file is. Gw2datbrowser can tell you what type of file it is, but that's all. —Dr Ishmael 14:13, 9 September 2012 (UTC)

This seems a bit complex imo. Now that Anet is releasing proper updates notes, shall we go ahead and deal with them the same way we did on GWW? i.e. Game updates as the main page which transcludes individual, dated subpages like Game updates/2012-09-09 (GWW doesn't use dashes but I think these are useful). Sound good? pling 18:47, 9 September 2012 (UTC)

I'd still be nice to have it, maybe not in such sophisticated form, and we start as some project outside of wiki, but it'd be nice to know that some file was included or modified, especially if it's a graphic file or a string - that would allow to take a guess at upcoming content or undocumented content from some event, as well help with maintaining resources - for example a new item icon means it could be uploaded to wiki shortly after it was added to game files.
—Faalagorn☎/✓ 20:33, 9 September 2012 (UTC).

(Reset indent) I've created the game updates page. If we want something else, please say on Talk:Game updates. pling 15:00, 14 September 2012 (UTC)

"Guild Wars 2 news" sidebar link

News is a kinda outdated article (goes only till July and doesn't get updated on par with infos posted on Main Page) and is present as a second link in sidebar and as a link on Main Page.

Game status updates (this article) is an updated official arena net article (but only this), and it's visible as a more prominent link in Main Page, but can't be reached by clicking anything in sidebar, it's also not present inside the "Guild Wars 2 news" link.

Now the question is - how do we deal with it? Adding the link to the News page and trying to keep it updated? Switch the link from News to Game status updates in sidebar? I'd like to know what are your ideas.
—Faalagorn☎/✓ 15:40, 9 September 2012 (UTC).