Guild Wars 2 Wiki:Reporting wiki bugs

From Guild Wars 2 Wiki

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This page is for reporting bugs that you may encounter in the wiki. This does not cover in-game issues that you may encounter, nor does it cover page contents within individual articles.

• If you are experiencing an in-game bug or issue that requires technical support, check the Guild Wars support site.
• If you are experiencing difficulties getting past a specific part of the game, use the "Search" box on the left to find the specific quest, mission, or region that you are finding difficult. You can review any tips on that page, and discuss it on that page's talk page if more help is needed.
• If you have a problem with contents of a page, use the associated talk page.

Please review existing bug reports before creating a new one. If you add a bug not related to the wiki (such as a bug in the game itself), the report may be removed with no action taken.

When reporting a new bug, be sure to provide a description of the problem, your wiki username, the information from any error message received, and any additional comments that may help someone reproduce and troubleshoot the suspected bug.

Contents 1 -moz-border-radius 2 Reference glitch? 3 File talk:Professions reveal 5.jpg 4 Trouble loading pages since server move 5 Max file size 6 Bad input (partially solved)

[edit] -moz-border-radius

'-moz-border-radius' seems to no longer work. Not a big deal I suppose, but it is messing with some peoples user pages. Mat Cauthorn, The Botanist 16:09, 27 January 2010 (UTC)

It works fine for me - User:Y0 ich halt, for example, still has rounded corners. -- pling 16:50, 27 January 2010 (UTC)

I'm still not seeing it. Maybe IE doesn't support it. If you look at User:Naut, you'll see in one of his changes he commented about how his page is broken again. I'll have to check on Firefox when I get home. Mat Cauthorn, The Botanist 17:28, 27 January 2010 (UTC)

The "moz" part, I believe, is short for "mozilla" - in other words, it won't work in IE. -- pling 17:53, 27 January 2010 (UTC)

Ah, gotcha. Thanks :) Mat Cauthorn, The Botanist 21:14, 27 January 2010 (UTC)

[edit] Reference glitch?

I somehow can't find the reason why the reference does not work [1], while it does work when placing it elsewhere [2]. This problem also occurs at the other element attunement skills. While with other random pages it doesn't seem to be a problem? What's the secret!? ge4ce 17:47, 9 July 2010 (UTC)

See User talk:Poke#References poke | talk 12:15, 10 July 2010 (UTC)

Thanks for your time and answer. The temporarily solution will do the trick then. ge4ce 17:06, 10 July 2010 (UTC)

[edit] File talk:Professions reveal 5.jpg

For some odd reason, when I opened up that page, the top right area said I was someone else, (forgot his name, starts with an N). Is this happening to anyone else? It also logged me off the first time i left the page. Vald [Citation Needed] 17:19, 13 July 2010 (UTC)

Tried it. Didn't get it. Strange though, very strange. Might have been Neil or Naoroji... or anyone else. ge4ce 19:50, 13 July 2010 (UTC)

Omg i got it too, but mine says Neil2250! what should i do!... Owait. --Neil • 19:53, 13 July 2010 (UTC)

Sarcasm really wasn't needed Neil. Valdimir, I don't get that error, could you try and get a screenshot? Shadow Runner 19:56, 13 July 2010 (UTC)

.*Cough*,Sorry, just felt it was needed. But may you remember who it you were logged in as? was it me or posibly my alt User:Neil? or someone else? --Neil • 20:12, 13 July 2010 (UTC)

This is already everywhere in the archive. Emily said it was fixed though. I guess we have to reopen the case. Chriskang 20:22, 13 July 2010 (UTC)

To clarify, it fixed itself this morning, and it was in fact Naoroji. I even got to see his personal toolbox. =D Vald [Citation Needed] 13:36, 14 July 2010 (UTC)

Thats a stange bug though. Anyone got any ideas how its caused?--Neil • 14:51, 14 July 2010 (UTC)

Heeey! D: No peeking in my toolbox! --Naoroji 14:54, 14 July 2010 (UTC)

[edit] Trouble loading pages since server move

I'm having trouble with page load times/getting pages from the wiki (gww seems to work most of the time) since the server move. I'll hit reload on RecentChanges and I wait and wait for a page to load (if at all, usually it times out) and then I hit refresh again and I get the page fine and fast and then hit refresh again and I'm waiting again for the request. I'm just using recent changes as an example as happens on any page I try. Ping to wiki.guildwars2.com is pretty consistent and without packet loss. This is a problem from both home and work, I'm having no problems with other websites and don't seem to have problem with refreshing the www.guildwars2.com site.

Is anyone else suffering from the same? -- Aspectacle  07:39, 17 August 2010 (UTC)

Same here, but the issue is new to me. Immediately after the database move, it worked fine for at least 2 hours. At this time, the URL to access the wiki was wiki.gtm.guildwars2.com though, and now it's going back to wiki.guildwars2.com so there might be some DNS changes in progress. Just be patient IMO. Chriskang 08:21, 17 August 2010 (UTC)

As long as I'm not alone in this strangeness. Thanks Chriskang. :) -- Aspectacle  09:31, 17 August 2010 (UTC)

Im getting some dodgy lag aswell, but mine involves sig pictures and toolbar-in-editmode-pictures not apearing. well, that and Srs lag.--Neil • 10:23, 17 August 2010 (UTC)

I'm having trouble loading any pages at all. Same issue as what Aspectacle is encouraging. ShadowRunner 10:31, 17 August 2010 (UTC)

Having the same issues as Aspectacle. --hnzdvn 16:58, 17 August 2010 (UTC)

It's highly annoying, but it will be resolved. — Gares 17:12, 17 August 2010 (UTC)

I seem to be back to normal now. -- Aspectacle  23:34, 17 August 2010 (UTC)

When I go here (after having none of the pages opened) or when I reload pages after a few hours. It takes a long while to load, once loaded it goes smoothly. Ariyen 23:52, 17 August 2010 (UTC)

Lol I seem to have to different accounts with the same name since the server move.--Emmisary 01:04, 18 August 2010 (UTC)

Emmisary, you should probably make a new section to have those addressed, lol. At least the intermittency has subsided for me. Pages are loading like normal. Venom20 01:08, 18 August 2010 (UTC)

No, you're just using two different accounts - Emmisary (talk • contribs • logs • block log) is different to The Emmisary (talk • contribs • logs • block log). Note the "The". pling 01:10, 18 August 2010 (UTC)

Anyone else still have intermittent issues loading the pages since the move? most of the time I have to hit refresh 2-3 times because the loading of a page just hangs. It only happens with this wiki. Upon an NSLookup I found the IP to be 64.25.35.206, after pining (for 50 responses) I noticed high response times. No packet loss and an avg ping time of 104ms. Compared to a google (173.194.32.104) ping, the avg time was 17ms and yahoo (69.147.125.65) was 43ms. Not overly high, but I'm wondering if others are still experiencing this. Venom20 02:54, 20 August 2010 (UTC)

To compare, a ping to GWW (64.25.35.205) yields an avg time of 89ms Venom20 02:56, 20 August 2010 (UTC)

The problem cleared up for a while, but I've had intermittent load time problems again - maybe for a day or so. -- Aspectacle  03:04, 20 August 2010 (UTC)

I've noticed that earlier in the day it seems to lag for me at different times of the day, but late at night I don't experience bad lag. Ariyen 05:52, 20 August 2010 (UTC)

Highly annoying, frustrating and unneeded? What did they change? ge4ce 08:47, 20 August 2010 (UTC)

The problem came back today for me too :( Chriskang 08:59, 20 August 2010 (UTC)

@Ge4ce, they changed servers on the 16th. Ariyen 09:06, 20 August 2010 (UTC)

I haven't had any issues for a day now, perhaps this has cleared up? Manifold 16:55, 21 August 2010 (UTC)

I have had clear loading now for about a day as well. I hope it has all cleared up for sure and not a cyclical thing. Venom20 17:00, 21 August 2010 (UTC)

Very slow loading right now for me. Erasculio 11:01, 23 August 2010 (UTC)

This is the worst it have ever been today. I hope someone is actually looking into these intermittent load problems. Venom20 15:39, 24 August 2010 (UTC)

Again slow loading here. Erasculio 01:00, 25 August 2010 (UTC)

I'm getting edit conflicts with myself now. What's going on with the backend? Venom20 02:57, 25 August 2010 (UTC)

Pages are loading very slow for me :/ --Naut 18:02, 25 August 2010 (UTC)

This is still being extremely annoying here. Erasculio 00:42, 27 August 2010 (UTC)

Yup, still a problem. I guess we can cross our fingers. :) -- Aspectacle  01:19, 27 August 2010 (UTC)

(Reset indent) stop loading -> reloading -> stop loading -> reloading -> stop loading -> reloading -> stop loading -> reloading -> edit conflict -> rinse and repeat. Venom20 01:34, 27 August 2010 (UTC)

I find myself wanting to edit and consistency check less every day. Manifold 03:20, 27 August 2010 (UTC)

I rarely ever hit preview anymore only because I'm tired of hitting F5 then enter when it asks me to resend the data. I even cracked out interned exploder today, thinking it was a problem with firefox. Venom20 03:26, 27 August 2010 (UTC)

I've tried the site through IE, FF, Chrome, opera and safari. No difference. ShadowRunner 22:20, 28 August 2010 (UTC)

To add to shadow runner, I have used windows xp, windows 7, mandriva 2010s, ubuntu 10.04, kubuntu 10.04, each with at least 2 browsers, no difference. Venom20 22:42, 28 August 2010 (UTC)

like Venom mention I tried XP and vista and both suffer the same problem for once it is not a problem due to vista :P Tech Wolf-Talk 22:51, 28 August 2010 (UTC)

"problem due to vista" Bloody hell, that's a first. And yea, it's getting even lower for me tbh. --Naut 23:00, 28 August 2010 (UTC)

Oh goodie, so this isn't just another episode of "the f'ed up life of my laptop and the internet." I was getting tired of all the issues my laptop has with the internet... hope it gets fixed. -- Konig/talk 23:16, 28 August 2010 (UTC)

I was having problems with loading times too... it seems to have been fixed within the last hour Repo Man 00:24, 29 August 2010 (UTC)

I've been having problems loading this wiki since the move. Gotten worse lately. Ramei Arashi 01:21, 29 August 2010 (UTC)

Same two cents here. Just gave myself an edit conflict waiting for the page to upload. (Xu Davella 02:36, 29 August 2010 (UTC))

(Reset indent) For a while now, it loads near instantly, but let's not jinx it just yet.... EDIT: I guess I just *had* to jinx it. QQ - Infinite - talk 03:51, 29 August 2010 (UTC)

Today pages are loading quite nicely and I can get things done :). Hopefully it stays this way. Venom20 11:28, 29 August 2010 (UTC)

Same, mine are loading quite quickly :) --Naut 11:35, 29 August 2010 (UTC)

• knocks on his desk for good luck* Seems to be fine?! Edited a page without trouble. ge4ce 04:52, 30 August 2010 (UTC)

I think the site notice about this could probably be dismissed by now. Erasculio 17:04, 30 August 2010 (UTC)

After several days of pages consistently loading properly I'm now optimistic the issue causing the problem has been resolved. -- Aspectacle  23:54, 31 August 2010 (UTC)

[edit] Max file size

Is now 15MB. Is it intended? (Not that I'm complaining ;-) Chriskang 11:22, 17 August 2010 (UTC)

[edit] Bad input (partially solved)

I cannot upload images ATM. I keep getting the following:

"We're sorry - the server could not accept your request. Often this is due to too many characters such as "><|--;="' being used. Please try removing these characters or reducing your post size. If you still experience problems please contact NA Customer Support or EU Customer Support using the subject line ?Issue with official website?. "

What the? I'm trying to upload a simple jpeg and I'm doing nothing different than I usually do. I have a summary added too but it's quite short and I even made it shorter and got the same error again. Neither it nor the file name or destination name has any of those characters in it either. I'm thinking it's on the wiki's side. Previously Unsigned 06:46, 21 August 2010 (UTC)

No idea what the problem was but it wouldn't accept the file. Everything else would. Fixed though. Previously Unsigned 07:40, 21 August 2010 (UTC)

Solved the reason why it happens now and can do it on command. If you resize the image in the SFW window it always happens. Not at other image sites, no idea why this wiki. So instead resize it via Image > Image Size not in SFW window. Previously Unsigned 22:02, 22 August 2010 (UTC)

Same here today. I've got more skill animations ready but can't upload them because of this bug. Should I just wait and hope for it to disappear by itself or is there something I can do? Care to explain what you mean by "SFW window", Previously?Chriskang 18:01, 25 August 2010 (UTC)

The Save For Web window in Photoshop [3]. If you resize them in there, it will always give a bad input error when you try to upload it. I thought that was the real problem. Guess it's just one thing that could cause it. Updated the title. Previously Unsigned 00:02, 29 August 2010 (UTC)

I got this problem today. Couldn't upload an image I'd cropped. Another from the same video, same crop tool uploaded without a problem. Weird. -- Aspectacle  08:07, 2 September 2010 (UTC)