Error code

An error code is a message displayed by the Guild Wars 2 game client when an error prevents the game from working properly.

Code	Official description	Notes
42	Error attempting to sell
4:1019:0:0:101 10:4:5:3748:101 42:0:9001:3858:101 42:4:11:154:101 42:4:11:303:101 42:5:13:210:101 45:1000:7006:529:101	Unable to complete operation. Please try again in a few minutes.	Common when servers are experiencing high volumes, causing connectivity issues.
4:1004:2:2791:101 4:1008:2:299 10:1005:2:1172 19:9:13:1589:101 19:9:18:1607:101 19:9:19:1786:101 19:9:19:1789:101 19:9:19:1951:101 42:0:9001:3916:101 42:0:9001:3927 42:0:9001:3927:101 42:0:9001:3928 42:0:9001:3968 42:0:9001:4002 42:0:9001:4105 42:0:9001:4126 42:0:9001:4395 42:0:9001:4418 42:0:9001:4419 42:4:7:578 42:4:7:602 42:4:11:143:101 42:4:18:516:101 42:5:7:1008:101 42:5:13:210:101 42:5:13:318:101 42:6:3:2060 42:6:3:2158 42:6:3:2242 42:1000:7006:852 42:1000:7006:854 42:1000:7006:888 42:1000:7006:888:101 42:1000:7006:891:101 42:1000:7006:1219 42:1000:7006:1230 42:1000:7006:1327:101 42:1000:7006:1339 42:1000:9001:4105:101 42:1000:9001:4119:101 42:1020:101:4457:101 42:1020:101:4467:101 42:1030:7:208	The game client is unable to gain access to the log-in server at this time. This is most commonly caused by a firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.	Also appears when there are server problems on ArenaNet's side, such as too much traffic. The codes starting with 19 seem to be related to the sPvP servers The exact cause for error code 42:0:9001:4002 is unknown, although it seems to occur when the regional log-in authentication server rejects your IP due to too many log-in attempts. Waiting 4-6 hours can resolve it. If you have both an EU account and an NA account, they use different authentication servers. When one of them encounters the error code, the other one may not. Any EU account from everyone attempting to log in via your local network can encounter the error code when your EU account does since the limit is IP based.
5:11:3:157:101 5:11:3:159:101	Network issue. Failing to get connected to Guild Wars 2 may be caused by the routeur or by a network server failure. If the problem remains, please contact the online assistance.
7:0:0:793:101 7:5:1:333:101 7:11:1:502 7:11:3:189:101 7:11:3:191:101 7:11:3:202:101 7:1000:7006:383 7:1000:7006:468 7:1000:7006:653:101 7:1000:7006:771:101	The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again.
9:4:5:1067:101 9:4:5:1093:101	Your account is all prepared, but there is no Beta event running right now. Please come back and join us at the start of the next Beta event. For more information, visit the Guild Wars 2 website.	The 1093 variant might appear if: You used a pre-order serial code, instead of a pre-purchase code; only the latter guarantees access to Beta Weekend Events. You used an unauthorized code.
9:4:5:1148:101 9:4:5:1162 9:4:5:1184:101 9:4:5:1186	Either there is no Guild Wars 2 event or this account is not authorized to participate in one. If you believe an event is running that you should have access to, please contact Customer Support. For additional support, please visit http://support.guildwars2.com.
11:1000:7006:679 11:1000:7006:743:101	Incorrect password. Please check it and try again.	Can occur even when one does enter their correct password.
21:6:3:2114 48:1000:7006:529:101	The server was unable to authenticate your gameplay privileges. Please contact Customer Support to provide them with your registered email address. For additional support please visit http://support.guildwars2.com	Stored password has become corrupted, reenter password.
26:11:5:511:101	Unable to find server address. A Domain Name Server (DNS) request failed. Please try again, and if the problem persists, visit our support website.
26:11:5:506	Connection failed. Please try again.	Check if you are using a proxy or a program that blocks IP addresses.
27:46:7003:145	The email address is not a valid email address. For Korea, your email address must end with "@ncsoft"[sic] For Japan, your email adress[sic] must edit[sic] with "@ncsoftjapan"[sic] For China/CT, your email adress[sic] must end with "@china-ct"[sic] For China/Cnc, your email address must end with "@china-cnc"[sic] For all other regions, your ArenaNet account must be a valid Internet email address.
33:9.17:1535:101	GW2 Development: The public map you have chosen is full (unlikely) or crashed. Please wait two minutes and try again.	Can be caused if World vs World is full (on the current server), if you last logged out during WvW.
14:4:5:1082:101 14:4:5:1198:101 14:4:5:3362:101 33:53:3:359:101 61:9:13:1878:101 61:53:3:374:101 178:9:13:2868:101 178:9:13:2958:101 1006:9:7:392:101 1022:5:1:825:101 1022:5:1:874:101 1032:5:1:758:101 1038:11:4:1419:101 1083:5:7:1609:101 1103:5:38:987:101 3015:1002:3:1542:101 3012:1009:8001:1353:101 3032:1002:3:3105:101 3032:1002:3:4095:101 3032:1002:3:4350:101 3032:1002:3:4372:101	Network error . Please check your Internet connection and try again.
33:9:13:940:101 33:9:17:1719:101 33:9:19:1760:101 33:53:3:462:101	The world you are attempting to join is full. Please try to have your party member join you in your world.	Can also appear when trying to enter sPvP.
34:4:5:788:101 34:4:5:4351:101	Transaction in progress. Please wait a few minutes and try again.
45:6:3:2157	Account blocked due to unacceptable behavior. Please try again after block has expired.
49:5:37:2395:101 49:1001:8000:882:101	Unable to complete the operation (permission denied).	Typically seen after getting kicked from servers due to maintenance.
58:11:2:1064:101 58:11:5:218:101	Unable to connect to a login server. This could be caused by an internet routing issue. If the problem persists, please visit our support website.	Usually caused by a problem on the player's end: check your firewall, router, anti-virus, or whether you need administrative privileges.
58:11:5:504:101 58:11:5:512 58:11:5:512:101 58:11:5:535 58:11:5:535:101	The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.	Possible cause: Log-in servers are down or unreachable. Possible fix: connect through VPN instead.
3005:1056:2:522	Connection Failed. Please try again. (in launcher) The account name or password you entered is invalid. Please check your information and try again. (in official website)	Occurs when You've received a lot of SMS messages since ArenaNet has set a rate limit on SMS authentication. Please wait for 10 minutes.
3005:1015:2:938	Guild Wars 2 has encountered an error [[undefined]] (in launcher) The account name or password you entered is invalid. Please check your information and try again. (in official website)
3023:1012:6:350 3023:1012:6:377	The code you entered is invalid. Please check your information and try again.	Generally this code indicates that the account has been blocked by the Customer Support Team due to a "security sweep". Contact the CS Team to resolve.
122:4:5:1272 900:1003:2:941 3005:1015:2:910 3005:1015:2:938	Connection Failed. Please try again.	Unknown cause. Is displayed when attempting to login. Typing in a bad password still generates "Incorrect Password. Please check it and try again."
1065:5:1:292:101 1065:5:1:306:101	The game client has been disconnected due to an excessive period of player inactivity.
3002:1008:1:462	The email address you entered was not found. If you have an active game account, please try again.	This one is happening to quite a few people but so far not much information on what it means.
3002:1008:1:471:101 3002:1008:1:477:101	The email address you entered was not found. If you have an active Portal account, please try again. if you're still having trouble, please contact Customer Support.	Appears if You try to add/search for an email that is not in the database. You enter a player name without pre-pending which game, e.g. use gw2:PlayerName instead of PlayerName
3008:1009:2:189:101	The player or channel cannot be found.	Can appear when the party functionality is malfunctioning (such as not being able to leave a party, or having left one yet the UI not showing the difference).
9:4:5:5896:101 9:5:1:352:101	Your beta character is currently unavailable because there are no Guild Wars 2: Heart of Thorns expansion beta events in progress. Please check our website for more details about beta events: https://heartofthorns.guildwars2.com	Trying to play a Heart of Thorns beta character outside of the scheduled events.
0:0:0:0:101	Network error . Please check your Internet connection and try again.[verification requested]	Happens when trying to purchase gold with gems on a Free to Play account before the 72 hour restriction has been lifted.

External links

• Common Error Codes, help.guildwars2.com