Guild Wars 2: Heart of Thorns/Frequently Asked Questions

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Heart of Thorns frequently asked questions
What if my question is not answered in this FAQ?
What if I want suggestions from more experienced players?

Join a guild and ask in guild chat.

Who are the people behind Heart of Thorns?

ArenaNet is a game development studio based in Seattle, USA; their sole property is the Guild Wars franchise. They are a subsidiary of NCsoft, the Korea-based company who publishes the franchise.

What are the official channels through which ArenaNet communicates about Heart of Thorns?

ArenaNet has an official website for the game, as well as a presence on many social media sites.

Is there a subscription fee?

No, there has never been a monthly subscription fee. Once you purchase the box or a game key, you are free to play as much as you want.

Is there a 64-bit client?

Yes, Arenanet has introduced a new beta-test 64-bit version of the client, which has access to more memory on your PC.

Is there a Mac OS® client?

Yes. You can check it here.

Is a free trial for Heart of Thorns available?

No. However, you may create a Free account that does not have Heart of Thorns features.

Is there an official game guide for Heart of Thorns?

Not yet.

Launch[edit]

What was the official launch date?

Heart of Thorns was officially launched October 23, 2015. A pre-launch release was put on sale June 16, 2015. It included the Guild Wars 2 core game, an exclusive title, "Maguuma Trailblazer" and access to all Beta Weekend Events, which were held prior to the official launch.

Upgrading[edit]

If I purchase a Heart of Thorns code-key, can I link it to my existing account (like Hall of Monuments)?

Yes, instructions are here.

Are you required to create a new account to access to all Beta Weekend Events?

No, but you must purchase the game following these instructions.

Will there be an upgrade required for current users who want to access Heart of Thorns features like Guild Halls or Elite Specializations without paying full price for a release that includes the core game they previously purchased?

Unknown.

Features[edit]

Briefly, what's new?
What will not change?

Merchandise[edit]

Where can I buy merchandise with the Heart of Thorns logo?

There is currently no Heart of Thorns merchandise in the official Anet store. However, Anet has licensed the logo for use on third party T-shirts.

Minimum system requirements[edit]

Due to potential changes, system requirements may change over time and you may be required to upgrade your current system (or obtain a new system) to continue to play the game.

If I am a current user, will I need to upgrade my hardware?

Probably not. However, an additional 10GB of hard disk space is required and Windows XP users should upgrade to service pack 3 or better.

What are the Windows Minimum System Requirements?
  • Windows® XP Service Pack 3 or better
  • Intel® Core 2 Duo 2.0 GHz, Core i3, AMD Athlon 64 X2 or better
  • 2 GB RAM
  • NVIDIA® GeForce® 7800, ATI X1800, Intel HD 3000 or better (256MB of video RAM and shader model 3.0 or better)
  • 35 GB available HDD space
  • Broadband Internet connection
  • Keyboard and mouse
What are the Mac Beta Minimum System Requirements?
  • Mac OS®X 10.8.X or later
  • Intel® Core™ i5 or better
  • 4GB Ram or better
  • NVidia® GeForce® 320M, ATI Radeon™ HD 6630M, Intel HD 3000 or better
  • 35GB available HDD space
  • Broadband Internet Connection
  • Keyboard and Mouse/Equivalent
What if I'm running on on an earlier Mac?

The Mac beta version of Guild Wars 2 runs well on the below machines or better. Your results may vary if you've upgraded or changed your Mac hardware or are running on lower hardware specifications.

  • iMac 21.5", 27" (Mid-2010)
  • iMac 21.5", 27" (Mid-2011)
  • MacBook Pro 15", 17" (Mid-2010)
  • MacBook Pro 13", 15", 17" (Early and Late-2011)
  • MacBook Pro 13", 15", 17" (Mid-2012)
  • Mac Mini (Mid-2011)
What are the 64-bit client requirements?

The 64-bit client requires:

  • a 64-bit processor.
  • Windows 7 or better. Windows 10 is recommended.

Troubleshooting[edit]

The Wiki documents numerous anomalies and bugs with related articles. If you have a problem or issue, it's best to first determine if there is a configuration issue or if other players have already found a solution to a similar problem. Otherwise, you may create a Support ticket or use the in-game Support panel.